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Customer Care Specialist with Italian

Zaměstnavatel: Grafton Recruitment s.r.o.

Are you an Italian native speaker keen on working with people? :)

OR do you have customer service experience directly with Italian market?

Great! Then become one of us - Customer Care Specialist!

Your daily responsibilities will be:
- Daily communication with customers in French via phone or mail
- 70% front office tasks; daily calls with reliable customers in need
- 30% back office tasks; processing of B2B customer orders and administration (SAP ERP)
- Answering all of the customer's inquires
- Working with company system according to company parameters
- Adding new customers into the company system
- Being ready to calm down customers if needed
- Administrative and ad-hoc tasks

Požadujeme
- Ideally native Italian speaker
- If not, experience directly with Italianb markets and customers
- SAP ERP experience is an advantage; similar order processing ERPs such as Oracle etc. are also considered
- Previous customer service experience is an absolute must (ideally SSC environment)
- Communication and interpersonal skills
- Strong PC skills (MS Office, ERP)
- Stress resistant, ability to work independently
- Team spirit

- 5 weeks of holidays
- Sick days
- Flexible working hours
- Home Office possibilities
- Meal vouchers
- Referral bonuses
- Multisport card
- Refreshment in the office
- Professional and personal development
- Developing of linguistic skills